ANFIQU - FAQ

ANFIQU(PK)
SPEND IN THE WAY OF ALLAH

بِسْمِ ٱللَّهِ ٱلرَّحْمَٰنِ ٱلرَّحِيمِ

» FREQUENTLY ASKED QUESTIONS

1.	How do I request Sadaqah / Zakat / Qard (Loan)?
2.	How do I change my contact details?
3.	I have lost my login details, what do I do?
4.	How do I check the progress of my requests?
5.	How do I deposit money into my account?
6.	How do I withdraw money from my account?
7.	How long does it take for the requests to be processed?
8.	How do I donate Sadaqah or Zakat directly to someone I know?
9.	How do you decide who should receive Sadaqah or Zakat?
10.	How do you decide who should receive Qard (Loan)?
11.	How do I repay Qard (Loan) instalments?
12.	What happens if I cannot pay Qard (Loan) instalments?
13.	Why am I not receiving Authorisation Codes?
14.	Why is it taking so long for the Authorisation Codes to arrive?

3. I have lost my login details, what do I do?

You need to contact Anfiqu and request your login details to be sent to your home address. Anfiqu staff cannot give the login details over the phone or via email.

If any of your account details have changed then you may have to come in person and bring photocopies of the documentary evidence of the change, e.g. address, phone number, mobile number and so on. These details would be updated once confirmed.

*** Please note that it may cost to have login details posted to you again.

ANFIQU(PK) 2024